Using AI in customer service allows customer service groups to collect customer insights. With Zendesk, by way of example, intelligence during the context panel will come Outfitted with AI-driven insights that offers agents access to customer intent, language, and sentiment in order that they know how to method an conversation. https://americanjainidentity.domains.uflib.ufl.edu/education/blog/learn-about-tidio-and-using-ai-customer-service-for-your-business